Email marketing has come a long way in the past few years. More than 306 billion emails are sent and received each day. How can you write something that stands out?
The exciting aspect of that is that simplicity cuts through the noise. A well-written, plain-text email can perform just as well (if not better) than a highly-designed email with tons of bells and whistles.
In fact, no matter how fancy your marketing emails look, if they’re devoid of well-written content, your subscribers will stop opening your messages. Or worse, they’ll unsubscribe.
So, how do you write a great marketing email? It all comes down to a few copywriting best practices.
Next time you draft a message for a lead nurturing campaign or just a one-time email send, ask yourself whether your copy meets these guidelines first.
What Makes a Good Marketing Email
Our data shows that 77% of marketers have seen an increase in email engagement over the last 12 months.
The eyeballs are there, so there’s an opportunity for marketers like you to hone your skills to write good marketing emails.
Good marketing emails contain concise, targeted, and segmented copy that speaks to the brand’s voice and addresses possible customer concerns. While this seems like a big undertaking, we’re here to help you.
10 Email Copywriting Tips for Writing Better Marketing Emails
We’ll start with copywriting tips for better subject lines, followed by copywriting tips for the bodies of your emails.
How to Write a Subject Line
Part of writing effective email copy is nailing the subject line. The subject line is like the gatekeeper of your email: No one gets to read your stellar email copy if they aren’t interested enough to open your email in the first place.
That interest is garnered almost wholly on the email‘s subject line (with the sender’s name playing a role, as well).
We’ve written a few blog posts about crafting email subject lines, including one showing examples of awesome subject lines from brands and tips to writing catchy subject lines.
Here’s a distillation of what you need to know to write some excellent copy that cuts through the noise.
1. Use actionable language.
With email subject lines, using actionable language doesn’t necessarily mean using verbs, although it certainly helps. OpenTable, for example, sent me an email that said “Take Mom to Brunch” in the subject line.
This is one way to use actionable language effectively in email subject lines: by incorporating a verb (like “take,” “download,” “reserve,” “ask,” “buy,” etc.), the reader knows exactly what they can do in the email.
But there are ways to use actionable language without relying on verbs, which gives you more room to play around with wording.
It comes down to using language that makes it clear to the recipient what they can do with the information in the email, should they choose to open it. In other words, keep the value for the user top-of-mind.
For example, I once got an email from TicketMaster with the subject line “Don’t Miss Taylor Swift’s Eras Tour.”
They didn’t order me to purchase tickets by saying, “Purchase Tickets Tomorrow for Taylor Swift,” though such a subject line may have performed just as well.
The original subject line worked well because it was clear what I could do with the information in that email — ensure I’m prepared for the 10:00 a.m. sale time so I could snag my tickets. (Which I tried to, thanks to the email!)
2. Personalize when possible.
Highly segmented emails tend to have higher performance levels — such as open rate and clickthrough rate — than emails that aren’t personalized.
According to a study, segmented personalized automated email messages average 46% higher open rates than standard marketing messages, and segmented, targeted, and personalized emails generate 58% of all revenue.
This isn’t exactly surprising. After all, the more segmented your email list, the better you can personalize the subject line and provide relevant content to each email recipient.
So ask yourself: Can you make your email subject line more personal? And I‘m not talking about the dynamic field where you insert someone’s [FIRSTNAME] — email recipients stopped being impressed by that fancy functionality some time ago.
Consider this scenario instead: You’re a realtor with a huge database of clients:
- Some of them are looking to rent, while others prefer to buy.
- Their ideal location ranges across several cities and zip codes.
- They all have different price points with which they’re comfortable.
- Some are looking for a studio, while others want a mansion.
- You even know that a group of them will only accept homes that have been renovated in the past five years.
You wouldn‘t do a blanket email send across all of these different segments of your list, would you? And your email subject line wouldn’t be the same, either.
You might have one subject line that says, “Renovated 1BR Apartment for Rent in Cambridge: Schedule a Viewing,” and another that says, “RSVP: Open House Sunday for Colonial House in Sudbury.”
Each subject line speaks to the radically different needs of two different list segments and serves a different purpose.
If you’re struggling with personalizing emails or looking to save time, HubSpot boasts a range of email marketing tools to help you create, personalize, and optimize your emails.
Furthermore, our campaign assistant can generate marketing emails to quickly and effectively reach your consumers.
3. Prioritize clarity, and only then think about “catchiness.”
Write a subject line that is clear first and catchy second. In marketing copy, clarity should always, always, always be your first priority.
If, after you’ve drafted a clear subject line, you can also make it catchy, funny, cute, whimsical, or whatever, then go for it. But never sacrifice clarity for entertainment value, especially when consumers can unsubscribe anytime.
UrbanDaddy is an example of a company that excels at writing subject lines that are always clear — and sometimes also catchy, funny, or entertaining.
Take a look at the subject lines of some of the emails I’ve received from them:
- UD | A Hotel in the Middle of the Ocean
- UD | Nunchucks. Made from Beer Cans. Finally.
- UD | Getting Everyone Together: Now Less Obnoxious
- UD | A Grill the Size of a Foosball Table
- UD | It‘s Ice Cream. It’s Beer. It’s Beer Ice Cream.
- UD | Here’s a Private Bahamian Island. Do Your Thing.
Some of these subject lines either make the recipients chuckle or are bizarre enough to pique your interest. But it’s always extremely clear what you will get when you open the email.
This brings us to our next point.
4. Align your subject line copy and email copy.
You might already know how crucial it is for your call-to-action (CTA) copy and your landing page offer to align. Well, it’s no different when crafting your email subject line and email message.
47% of marketers say they test different email subject lines to optimize their emails‘ performance. That’s why it’s so important to craft subject lines that are compelling enough to get people to click through.
This also means that what your email subject line promises, the email message should deliver.
Why?
It‘s not just because it’s responsible — it‘s also because when readers don’t get what they’re actually promised in the subject line, click-through rates plummet.
(And, in the long term, so will your email open rates.) A high email open rate means nothing without any click-throughs.
How to Write an Email
Now that you‘ve crafted a stellar email subject line, you have your audience’s full attention on the body of your email message. So, how do you craft copy that will get them clicking? Here are the essential components you need to know!
5. Establish relevance.
Just like the email subject line should strive to establish relevance through personalization, so should the copy in the email’s message.
Again, it takes more than just a dynamic name tag for your email copy to convince readers that what’s inside is relevant to them. So use the very beginning of the email to explain how you know each other.
Below is an example of an email sent by 1-800-Contacts to a colleague of mine.
(By the way, the subject line was informative: “Get your contacts ordered before the weekend.”)
Take a look at that first paragraph.
Right off the bat, the marketers at 1-800-Contacts tell the reader why they’re being emailed (their contacts can come this weekend) and that this email is meant to help them order new contacts before probably a fun-filled weekend.
Imagine if this email didn’t have that first paragraph and started instead with the line “See the weekend,” which is clever in context.
Why are you emailing me about the weekend? Why would I want your advice?
By reminding the recipient that they gave 1-800-Contacts their information in the past, there’s a greater likelihood that that person will click through and redeem the offer in this email.
6. Write in the second person.
Writing in the second person means using the pronouns “you,” “your,” and “yours.“ For example, ”Before you leave in the morning, remember to bring your jacket.” It means you orient the copy towards the reader, not yourself.
Take a look at the copy in this email from Zappos, for example: Now, count how many times this email says “You” instead of “we” or “I.”
Okay, okay, we won‘t make you count: The words “you” and “your” appear 12 times, while “we,” “our,” and “we’re” appear only five times.
That‘s a nice balance of second-person language that keeps the focus on the customer, not the brand. This subtle tactic helps you stay value-oriented, but this next step I’m about to cover is crucial to hitting the point home.
7. Talk about benefits, not features.
You know the value of your email. But does your recipient? No, not yet. And it’s your job to explain it.
The problem is many emails only explain the feature they are offering, not the benefit. Look at the copy in two separate ecommerce emails I received.
Which one is touting the feature, and which is touting the benefit?
If you guessed email B for benefit, you’re right.
Email A throws a 30% off discount directly in your face but doesn’t explain the value behind it. What does 30% off a GoDaddy product do for my goals?
Will it let me adjust a small business’ expenditures on infrastructure costs, freeing up money for a new hire? That benefit is far more tangible than 30% off an undisclosed cost.
Compare that with Email B from Banana Republic.
This email aims to sell shorts, but the copy isn‘t just shoving shorts down the recipient’s throat. I mean, they‘re shorts — big deal, right? They’ve identified what makes these shorts worthwhile: their versatility.
They allow a man to lounge around the house and then go out in the city while putting minimal effort into changing his outfit. How convenient! How easy! How versatile!
The copy translates the benefit of buying those shorts, but the copy (or lack thereof) in GoDaddy‘s email doesn’t explain the use of redeeming a generic 30% off offer.
8. Be brief.
One of the worst mistakes email copywriters make is trying to shove the entire story into the email message.
Think about when you open a marketing email in your inbox. Do you read every single word in there? Probably not.
It’s more likely that you scan for important points to glean the overall message and decide whether you want to take any action.
Think about why you open an email. You’re not looking to read the next great American novel — you want to understand the point, the promo, and the CTA.
So if you‘re sending an email with hundreds of words of copy, you’re making it more difficult for recipients to decide whether they want to click through — simply because they can’t quickly sift through all of the information in your email.
Instead, find a way to summarize what the reader will get compellingly, and let them click through to a page on your website for more information. Utilizing AI, such as HubSpot’s AI Email Writer, can assist in formatting concise yet engaging content that will keep your readers fully engaged.
Take a look at how the folks over at Postmates drafted a brief email encouraging readers to click through for a limited-time offer:
Postmates doesn’t wait to get to the point. After a brief, friendly hello, they get right down to the purpose of the email: telling customers about their new “free lattes on-demand” promotion.
After introducing the concept, they offer some essential details, then get right to the CTA.
Keeping your message on point is the key to writing a brief email copy. What‘s the point you’re trying to make with your email?
If you know the action your email is supposed to drive — recipient orders free lattes on-demand, recipient remembers to buy their Taylor Swift tickets, the recipient gets motivated to work out — then you’ll have a much easier time drafting succinct email copy that remains focused on that one end goal.
If writing succinct email copy isn’t enough of a motivator for you to narrow down your goals, remember that having just one primary CTA in your email marketing results in better click-through rates than emails with competing CTAs.
9. Be lovable.
Just because emails are meant to inform doesn‘t mean they can’t also delight. In some cases, email can be a great avenue for letting your brand’s personality shine, helping you build a meaningful relationship with the folks on your email lists.
After all, providing a lovable experience for people begins and ends with how you communicate with them.
Check out the example below from the folks over at Death to Stock Photos.
The point of the email is to apologize for an email they’d sent the previous day, which promoted a product that sold out way too quickly, didn’t ship internationally, and generally gave many of their customers a poor experience.
Notice the part of the email that’s called out in red.
Using concise, personable language, they explain what happened, apologize for the mistake, say what they learned from it and how they’ll prevent it from happening in the future, and give the recipient several options for following up.
The format of this portion of the email is optimized for the large number of recipients who are likely skimming the email. The bold text and one-sentence paragraphs make it easy to follow.
Finally, they aren’t afraid to add some personality using phrases like “Give us a wavvveeee” to humanize their brand. The result? Recipients are probably much more open to forgiving them for the honest mistake.
10. Use actionable language in your call-to-action.
That’s right: Emails have calls-to-action, too. Well, the good ones do. First and foremost, your email CTA should be extremely easy to identify.
Remember: People scan their emails. If there‘s one thing you want your recipient to pick up on, it’s your CTA.
If you’re sending an HTML email, you may decide to include a button, like this HeyDay email did below.
Two qualities make this CTA button effective:
- Great design: First, notice how the large, dark gray button stands out from the beige design; that CTA certainly isn’t hard to find.
- Great copy: The copy on the button is just as important. Your CTA button should include language that is succinct, clear, and action-oriented. This HeyDay button tells you in very few words what you can do using verbs — you can sign up and save $20.
But it’s also crucial to spend some time optimizing your plain-text emails for clear CTAs. No matter how fancy your HTML emails are, not all email clients will render your images, and not all email recipients will choose to display your images.
In fact, we studied whether HTML emails or plain-text emails performed best and found that, while people say they prefer HTML-based and image-based emails, in reality, simpler emails perform best — and plain-text emails perform best of all.
Take a look at how one of our emails makes use of linked anchor text to draw recipients’ attention toward the CTAs:
The message doesn’t have many graphics or colors added compared to most HTML emails. As such, the hyperlinked CTA garners even more attention.
When readers scan through the text and focus in on things like bolded words, images, and hyperlinked text, reiterating the same offer over and over hammers home for them exactly what you want them to do — click your CTA to redeem.
Optimize Your Marketing Emails
By writing clear, actionable, and personalized subject lines, accompanied by email copy that’s relevant, brief, and valuable to your audience, you’re sure to increase your open and click-through rates.
Even in 2023, email is still the primary way people prefer to be contacted by businesses, so it’s not time to lag in your email marketing. Up your game with these tips today.
Editor’s Note: This post was originally published in May 2012 and has been updated for freshness, accuracy, and comprehensiveness.